Customer Experience and New Technologies especially around mobility and loyalty are taking center stage as airlines focus entirely on improving customer experience.
Wavering fuel costs and a fragile economy have impacted the Airline Industry over the years. In an effort to address this, reduce costs and cope with regulations around carbon emissions airlines are also experimenting bio fuels and new aircraft designs and a host of new technologies and services to keep the airline profitable and their customers engaged.
Our airline practice leverages technology, processes, analytics and industry knowledge to deliver the ‘right-size’ solution to keep you ahead of the curve.
How Wipro Helps
Wipro’s Airline BPS unit delivers value through scalable, sustainable and cost effective business solutions along the Airlines value chain through its state-of-the-art globally integrated delivery framework. Our service helps you with:
- Superior thought leadership across the Airline value chain from Reservations and Ticketing, Loyalty Management to Revenue Accounting to MRO operations. Our strong management team with deep domain understanding of your business helps in easier execution of your strategy
- Reduced total cost of business ownership (TCO) by leveraging Wipro’s strategic technology and analytics driven data assets
- Next generation customer experience platform, wrapped with deep domain analytics and service delivery capabilities. Our leading IT enabled practices give that added advantage to improved and sustained customer experience along with revenue enhancement and cost control support
- Reinvesting process quality gains through our vast experience of delivering total quality engagements using a consortium of Six Sigma Black Belts, Process Quality consultants, experienced Operations resources,
- An Airline Center of Excellence which monitors trends in the Global Aviation Industry and subsequently engaging with clients to drive commensurate business changes within their engagements
- Flexibility and Scalability operations to help you manage fluctuations within your industry on account of Irregular Operations (IROPS)
This collaborative and consultative partnership based model ensures we are your strategic partner in managing the core of airline business operations bringing you tangible gains.
Key Airline Services
- Reservations & Ticketing
- Loyalty Program Management
- Social Media Management
- Baggage Desk Support
- Web Support
- Travel & Expense Management
- Finance & Accounting
- Customer Care Program management.
- Flight Delay Handling
- Cargo Management
- Technical Publication
- Revenue Accounting
- Weight & Balance