BPM Service Offerings

Our BPM services are positioned to help customers realize improved business performance, high operational efficiency, streamlined processes and agility. We offer BPM services across all stages of the BPM life cycle. This includes guiding customers on how to start BPM initiatives, define a BPM strategy, process re-design, optimize and implement business processes. Our service offerings include:

BPM Strategy and Roadmap Services

Through BPM Strategy and Roadmap services, we help customers to align the BPM roadmap to their business priorities based on a BPM maturity model. It facilitates identification of current BPM strengths and improvement areas in various disciplines such as strategic alignment, Governance, and BPM maturity level. The gap identification with respect to the targeted maturity level based on this assessment can lead to BPM roadmap definition and BPM strategy recommendations.

Business Change Management and Roll-out

BPM efforts require a balanced set of change management and communication abilities, appropriate staffing models, methodologies, agile work practices and technologies. We help customers in evangelizing benefits from BPM to their stakeholders. This enables them to drive BPM adoption across the enterprise in a streamlined way.

BPM Governance and Competency Center

Governance is critical to ensure the success of BPM initiatives. We help our customers define a BPM Governance model for driving these initiatives and also help set up a BPM competency center. Establishing a competency centre ensures all the BPM initiatives undertaken are channelized in the right manner and reused and best practices are promoted. We also help our customers operationalize the governance structure through various staffing models driven by BPM Governance.

Business Process Optimization

Process optimization is one of the key objectives of BPM. We help customers in aligning the processes to business metrics, prioritize critical operations, plan and mobilize internal resources to achieve the same. We implement diagnostics to identify process improvement opportunities and work extensively with our customers to implement changes in their business processes. We further facilitate process optimization through process redesign and institutionalization of the identified key process metrics.

Business Process Modeling & Analysis

We help our customers in modeling, simulation and analysis of their business processes for improving the process performance against the organizational business process metrics. This approach helps attain best-in-class business processes and also ensures standardization. These services are carried out through As-Is Process Modeling, tools-based simulation through incorporation of the process attributes and through various analytical tools. We also bring in the required expertise to address the important aspects of seamless transition of the defined processes to implementation, execution and monitoring for an end-to-end view of the BPM lifecycle.

BPM Platform Assessment

Choosing a right platform for process modeling or process implementation is a crucial decision in the success of BPM initiatives. With the multitude of options available it is essential to learn from experiences of successful organizations that have been able to select and implement a BPM / Business Rules platform. We help in assessment of the current technology set, available platforms, build v/s buy decisions and coming out with recommendations and solution implementation on the recommended platform.

BPM Solution Architecture and Implementation

Wipro helps customers right from envisioning a BPM strategy, defining roadmap, platform assessment to architecting, implementation, deployment and testing. We also help in product customization, (tailoring product to your specific needs), Product implementation (execution of the BPM IT projects and delivery) and deployment followed by the necessary operational IT support services.

We also facilitate a grounds-up or an accelerated BPM platform development through our in-house developed frameworks and accelerators. This provides a faster time to market and lower development costs for our customers. For customers with existing BPM implementations, we provide managed services around process support, BPM infrastructure maintenance and support in critical production environment with minimum downtime.