Retail BPO Solutions

The retail and consumer products industry operates in a dynamic environment with ever changing business needs and trends that require constant innovation and transformation. This coupled with competition from newer players make the retail industry a tough business to be in. Customers are extremely aware of the best products at the best prices and therefore, being in business means one has to go beyond the basics.

Why Wipro?

With a proven expertise to offer solutions across various industry specific segments as well as horizontal offerings, Wipro's retail outsourcing solution combines IT and business transformation to deliver optimal operational efficiency and effectiveness. We understand that technology plays a major performance improvement role through automation and integration of key functions and this is highlighted in our industry specific solution approach. Our services cover a wide gamut of solutions across merchandising, store operations, customer relationship management (CRM), customer analytics etc which is a blend of expert domain knowledge, technology expertise and a successful global delivery practice.

We focus on delivering business results and measurable value to our customers through customized service solutions that are flexible and cost effective. Wipro has made significant investments in building expertise in the retail industry. With a resource base of more than 1500+ employees providing services to global retail clients, Wipro's retail BPO practice spreads across various service domains – finance & accounting, human resource and supply chain management - besides providing industry specific solutions. Our delivery locations across USA, Mexico, Poland, Romania, India, China, Philippines, Australia, and Japan serve our customers globally.

Wipro's solutions in retail BPO include:

• Finance and Accounting: Procure to pay CyclOrder to Cash cycle, Record to Report, Compliance, Risk Management, Internal Auditing, Treasury  and Store Accounting
• Human Resource Outsourcing: Workforce Administration, Recruitment Administration, Payroll Processing, Compensation Administration, Learning Administration  and Benefits Administration
• Supply Chain Management: Plan, Source to Pay, Make, Move, Store and Sell, Return/Reverse Logistics
• Sales and Marketing operations: Promotions Management and Effectiveness Analysis, Insights and Analytics and Price administration
• LPO: Lease management/Tracking, Collections  and Contract Management
• Portal Support: Content management, Promotions Management, Pricing Administration

• Master Data management
• Category/Inventory Management
• New Product Introduction
• Store Design
• Store Layout Plan
• Asset Tracking

• Customer relationship management
• Loyalty card support
• Catalogue Management
• Technical Help desk
• Email Management