Energy, Natural Resources & Utilities

The primary concern for most companies in the Energy & Utilities industry is addressing corporate sustainability concerns. Across the world, reducing consumption is a norm that needs to be met. Policy makers and regulators are increasingly focusing on reduction of cost, usage and waste. While innovation holds the key, expenditure is likely to increase in an effort to bring down consumption.

Why Wipro:

Wipro's Energy & Utilities BPO practice leverages strong domain practices and has been servicing clients globally for several years from delivery centers in India and Philippines. This expertise is directly helping our clients to reduce their operational expense and focus their finances more on their efforts to bring down consumption. Some of the key differentiators of WBPO in Energy & Utilities industry are:

• End-to-end service delivery capabilities across both IT & BPO
• Largest E&U practice amongst peers with very strong encapsulation of strong domain knowledge - dedicated Centers of Excellence (CoE) for IT and BPO delivery
• Application of best practices, proprietary tools and accelerators to improve quality and turnaround times
• Transition approach that guarantees seamless offshoring of the processes without any degradation in service levels
• Emphasis on continuous value creation through process standardization and process optimization using Six-Sigma and Lean operations techniques
• Demonstrated track record of exceeding customer expectations - typically amongst the top 2 in network stack ranking on majority of our engagements

Wipro's solutions include customer care (voice), customer care (back line), billing & collections, debt & receivables management, asset & work management, fuel delivery support, transmission & distribution, GIS services, legal services and knowledge & shared services.

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