Base)))™ - Process Management Tools

Wipro BPO complements its customer engagements with an agile technology lever - Base)))™. This is a technology-enabled process layer to empower Wipro BPO customers with enhanced process effectiveness, improved governance & control and increased process & people efficiency. Its integrated process layer augments with existing customer core systems and processes and is a catalyst in accelerating value delivery.

Base)))™ is a combination of Wipro's deep IT services expertise combined with its vast experience in outsourcing services. The solution is presently being used by 19 customers across eight countries by over 2200 users.

Base)))™ - Fits in your Scheme of Outsourcing Base)))™ seamlessly augments your existing technology investments with its process layer capabilities and vertical solutions like O2C, R2R or P2P, to resolve business problems and maximize return from outsourced processes. It facilitates transformation by providing end-to-end process management cutting across processes and gives a single view of the outsourced operations.

If your organization is not looking at disruptive changes to its existing technology landscape but is keen to find solutions for specific business problems by leveraging existing technology investments with absolute visibility into outsourced processes, it is bound to reap benefits from its outsourcing relationship with Wipro, using Base)))™.

Base)))™ - Process Management Tool Advantages

Its role and task-based user interface is designed for quick learning, high productivity and consistent user experience.

It ensures compliance of service delivery to outsourcing SLAs and process goals.

It addresses concerns regarding building linkage between outsourcing SLAs and business performance metrics and is capable of identifying and fixing value leakages across processes.

Resolving Business Problems and Enabling Outsourcing

BPO is increasingly moving towards efficiency and effectiveness and the role of technology in making this happen will only get bigger. With Base)))™, the focus can easily be drawn to addressing business problems with optimum solutions along with some key benefits.

• Provides business impact by unlocking hidden values
• Provides strategic impact by going beyond mere sustenance of operations
• Productizes best practices
• ROI within 12-14 months of implementation

Industry Recognition