Industries

Wipro's Business Process Outsourcing division serves a large number of technology product companies in the area of Storage, Software Products and Tools, Compute and Peripherals, Networking, Telecom and Service Providers, and Semiconductors by supporting their end customers (both enterprises and consumers) across multiple levels of support (from Level - 1 to Level - 4).

Wipro acknowledges that the rhythm of enterprise and consumer support are very different and this differentiation comes in due to a number of factors namely, profile of the end user calling in, complexity of the product being supported, implications of downtime, business/mission criticality of the product etc. To address the different needs of these two markets, Wipro has experts from both these domains who have rich experience of proposing and delivering business solutions to clients.

Service Offering

Support is provided for Hardware, Software, Infrastructure, Applications and Tools. Wipro has experience of providing support to end users using various mechanisms ranging from remote support, proactive support, field support and e-services. Remote support being our core competence, can be delivered using multiple channels of support namely phone, e-mails, web, chat and in 15 different languages including French, German, Spanish, Italian, Cantonese, Mandarin, Russian, and others.