Wipro offers Field Support Services to clients as a partnership approach in order to provide on demand support assistance thereby achieving increased collaboration, greater productivity, and better service to end customers. As a result, clients can expect tangible performance improvements in the form of real, measurable return on investments.
Whether the task involves dispatch support, dedicated campus support, installing a new server or product specific software, upgrading to a new release, expanding the user community, evaluating/implementing a new application, or troubleshooting current issues, Wipro's Field Support engineers provide the additional skills as required.
Field Support Services
- Dispatch support
- Dedicated campus support
- Return to bench for repair
- Diagnosis and elimination of the faults at the end-user end
- Train and update the user with proper guidance for any end-user errors/mistakes
- Proactively taking corrective actions while performing preventive maintenance of various technology products
- Handle all types of end-user support calls for hardware/software related tasks for various IT infrastructure management and technology products