Order Management Services
Rapid globalization has seen organizations create country specific and even customer specific processes, in many cases for similar products and services, in the O2C (Human Order to Cash) space. This has created organizations within an organization and has made it extremely difficult to drive various improvement opportunities to reduce cost of operations and increase customer experience. In this context, the concept of out-sourced shared service centers is gaining importance and global organizations are increasingly turning towards this model. It is seen as a way to gain economies of scale, reduce overall cost and speedily implement new efforts to meet both short and long term business needs.
Wipro's O2C Order Management practice has substantial capability to support the full spectrum of service offerings in order management. These are delivered through a combination of certified domain experts, proven transition methodology and quality driven operational execution based on Lean, Six Sigma and service manufacturing concepts, which is integrated with apt technology enablers. Wipro understands that our partners need a provider who can provide speed to market, lower operating cost, scalable and sustainable services, and continuous improvement innovation.
Wipro's O2C Order Management service offerings include:
- Pre-order activities – query handling, product / price configuration and quotation preparation
- Order Entry & Management
- Order Fulfillment, Demand planning & forecasting
- Inventory Management
- Deduction / dispute management & trade promotion administration and accounting
- Collection and revenue management
- After sales services – customer care dispatch and support, Returns, warranty and claims management
- Contract management
- Data management
- Credit rating and management
Wipro's O2C BPO offerings provide transformation-led and technology enabled shared service centers, enhanced use of self-service in client organizations, expand the O2C BPO portfolio both geographically and functionally, more transformational engagements, expand language services (Wroclaw, Shanghai, Cebu and Bucharest), continuously improve processes via Six-Sigma and Lean initiatives, and leverage domain skills and process knowledge.
Our Order Management solutions are:
- Shared services: Local, regional and offshore services, captive local and remote shared services centers.
- O2C/SCM Consulting Services: HEAT MAPPING, Offshorability and Gap Analysis, etc.
- O2C/SCM Transformation: Internal transformations, broad O2C outsourcing or point solution outsourcing enabling cost reduction, improved service etc.
Operational excellence through Technology Enablers:
Our propriety technology platform (BASE)))™ provides multi-level visibility to processes, by integrating outsourced services seamlessly with internal business processes. We help enhance operational efficiency, improve business agility, process redesign and build-in automation.