​Knowledge Process Outsourcing 

Enterprises are increasingly looking to create value through high quality business expertise and superior productivity. Knowledge Process Outsourcing (KPO) can help them on this front by improving the time-to-market, give access to special skills and enhance organizational effectiveness.

Growing at a rapid pace, the global KPO industry encompasses areas like data search, integration and management services, financial services, research and analytics, technology research, computer aided simulation and engineering design, and professional services such as business research and legal services. Unlike conventional BPO, where the focus is on process expertise, the focus in KPO is on knowledge expertise and requires service providers to possess advanced technical and analytical skills.

Why Wipro?

The KPO industry captures in essence Wipro's tagline of "Winning by Applying Thought', by enabling businesses to reason beyond the cube and deliver tangible business impact and improved efficiencies for key business functions. Wipro's KPO arm focuses on fast moving domains to provide accelerated solutions to our customers.

Wipro's KPO services include:

Technical Publications:

In today's highly competitive information technology industry, it has become imperative for companies to lower the time-to-market of a product to ensure its success. A broad range of technical publications like user guides, service manuals, configuration guides and so on, are required to ensure that products perform accurately, safely and dependably. Managing technical content is increasingly becoming a challenge for many organizations. This technical documentation needs understanding of product, understanding of relevant technology as well as understanding of targeted reader (like user, buyer, partner etc.)

Value through collaboration:

Wipro's technical publications solutions brings together our expertise in technologies and products for vertical markets, deep-rooted user group orientation and technical documentation methodologies to support all your documentation needs through the product lifecycle.

We offer the benefits of seamless execution, scalability, continuous improvement, innovation and flexible business models. By partnering with Wipro for technical publications, your organization can concentrate on its core business requirements thus saving time and resources.

Wipro's competence comes from over a decade of architecting and implementing end-to-end technical publications solutions for the IT industry. We adopt a unique approach to documentation projects using our proprietary Documentation Process Model with associated metrics, transition framework and in-depth documentation expertise adhering to industry standards.

Click here for more information on Technical Publications

Sales & Marketing Operations (SMO):

With our unique Bureau Services Model, we deliver seamless, well integrated marketing services deployments that provide customized services & processes to meet specific requirements of customer organizations. Our services portfolio comprises of

• Contact Data Management
• Intelligence
• Content & Creative
• Campaign
• Analytics

Data Management & Reporting (DM&R):

Our service offerings below help in Product Data Accuracy and faster Time to Market for our Retail and Manufacturing clients, Regulatory reporting and adherence to OFWAT Assessments for our Utility clients and cleaner data for SOX/FSA assessments for our BFSI clients. They are broadly categorized under the following:

• Data Acquisition Services
• Data Transportation and Quality Services
• Data Presentation Services
• Taxonomy Management Services

Legal Process Outsourcing (LPO):

Red Bridge Consulting recognizes Wipro as the world's largest Business Process Outsourcing company providing LPO services. Wipro has gained expertise in this field running LPO operations for large customers in healthcare, manufacturing, oil and gas, pharmaceuticals retail and technology among others. We provide solutions like dramatic savings, increased productivity and 24/7 availability. Our customers attest to our commitment and passion and recommend us to other customers seeking legal support.

Wipro LPO is located in the US and has a US-based infrastructure, including US dedicated work centers. Our LPO management, hiring and supervision are US-based. Significantly, Wipro LPO is headed by a US lawyer with more than 20 years of legal outsourcing experience and is a recognized pioneer in LPO.

One 'shore' doesn't fit all legal outsourcing needs. LPO doesn't necessarily mean India. That's why Wipro legal support services are on-site, onshore, offshore, and/or multi-shore.

You spend millions of dollars of your research & development budget to expand, maintain and document your legal processes. Based on the results we have achieved so far, Wipro can definitely help you to optimize and reduce your spend in improving these processes. We provide services in the following areas.

• Intellectual Property
• Contract Management
• Litigation Services
• Immigration Support

Global Translation Services Centre (GTSC):

Wipro supports multiple languages across the globe for large clients in verticals such as financial software, media and data, storage solutions as well as the world's leading printer manufacturer and European online directory services company. German | Dutch | French | Arabic | Spanish | Italian | Greek | Portuguese | Russian | Thai | Simplified Chinese | Traditional Chinese | Korean | Tagalog | Japanese

Examples of how we helped clients are:

• Our marketing resource effectiveness solution helped a manufacturing enterprise reduce marketing expenses by 35%, content errors by 50%. Email bounce rates decreased from 55% to 30%.
• Sales support solution assisted a telecommunication giant to increase productivity of its sales force by 25%.
• Data management solution helped a media house obtain 98% accuracy on research data and 45% increment in operational productivity.
• Data management & reporting factory model solution helped a utility company to reduce non-compliance fines by 40%.
• Patent & trademark filing and docketing solution offered over 40% direct cost benefits to a technology giant and reduced late fees for on-time filing.