Employee Relationship Management

Wipro has a well organized structure to deal with employee management. It has developed few models to manage these processes, which include, EPM, BPO, SaaS, Employee Contact Centre, etc.

Talent Management

Wipro typically offers flexible Employee Performance Management (EPM) solutions delivered in either a Business Process Outsourcing (BPO) or Software as Service (SaaS) model that makes assessment and development easy, more accurate and economical for our client’s HR function. The EPM process includes goal management, performance appraisals, multi-rater/360 feedback, workforce & succession planning, development planning and training, etc.

Talent Management service spectrum covers the following aspects:

Learning Technology Solutions
  • Technology Consulting
  • Product Implementation and Development
  • Architecture
  • Integration, Maintenance and Production support services

Content Development

  • Product, Process, Domain and Technology Training Solutions
  • Behavioral, Soft Skills, Sales, Safety, Compliance
  • ERP and Non ERP Application Training Rollout
  • Rapid Content Development Solutions
  • Assessment and Certification
Consulting
  • Performance Consulting
  • Learning Interventions
  • Training Needs Analysis
  • Training Strategy Definition
  • Curriculum Design
  • Change Management
Documentation Services
  • Technical Writing
  • Technical Editing
  • Production
  • Publishing
  • End user documentation

Wipro's Internal Talent Transformation Team

  • The "Training & Learning" arm of Wipro catering to learning needs of over 63,000 employees
  • Winner of American Society for Training and Development BEST award for four consecutive years – 2004, 2005, 2006 and 2007
  • Dale Carnegie Leadership Award in the year 2007
Golden Partnership
  • Wipro is a Global Partner of SABA
  • Global Service Level Agreement on integration and support of SABA LMS
  • Access to SABA knowledge base and technical support team for troubleshooting
  • Access to SABA authorized training for faster ramp up of technical support team

Employee Helpdesk

The 'Employee Contact Centre' for Wipro HR has extended hours, and takes care of all kinds of input channels, phone, fax, e-mail, white-mail and external 3rd party agency mails etc. Wipro provides integrated case management, voice recording for quality, call measurements, knowledge base maintenance and language support. Wipro HRO team has vast experience in setting up a tiered HR service delivery model which includes:
  • Tier 0: Self-Service
  • Tier-1: Voice and E-mail based Help Desk
  • Tier-2: Advanced query handling Help Desk, Back-office transaction processing
  • Tier-3: Client HR staff
 
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