Enhancing customer experience has always been a top business priority. However, the digital revolution has changed the way enterprises engage with customers. End users’ digital footprints can be used to analyze their latent needs, enabling enterprises to deliver personalized experiences across multiple channels. Applications with an intuitive design will be the key to achieving the goal of improved customer engagement and satisfaction.
How Wipro Helps
Wipro helps you create a rich and seamless user experience across virtual, electronic and physical IT environments. We deliver insights, shape interactions, and unlock innovation by keeping the customer buying journey at the center of everything you do.
Our portfolio includes:
- Experience solutions that help influence, manage, and measure every aspect of the customer buying journey.
- Customized offerings to enable enterprises forge new connections, create customer communities and manage customer collaborations on a unified platform.
Our highly customized solutions are designed to meet specific end user needs. Some of the key solutions are:
TopSight - A comprehensive offering for managing all meetings and enabling members to connect and share real-time information.
DCxM - A comprehensive platform that helps stitch information together and weave a digital fabric for a superior experience.
ENCORE - A cloud based omni-channel e-commerce solution.
- Customer Insights and Service
Customer Onboarding - A solution that enables customized customer onboarding by integrating point solutions relevant to financial organizations.
- Digital Content-as-a-Service
A cloud based solution that facilitates end-to-end content management.