Retail Capabilities Retail IT Solutions Customers

Wipro Retail has a team of top-level innovative thinkers whose practical advice and ideas are key to successful project development and delivery and are an integral part of the team for projects and risk management. From supply chain management and EDI to merchandising, distribution, warehousing, store management and POS we facilitate faster, more accurate decision-making.

Using this business-focused foundation, we operate at the heart of the enterprise to offer exceptional quality solutions to support business processes, manage implementation of end-to-end solutions, install and deploy application software, and integrate legacy system and third party applications.

Wipro Retail is results and delivery orientated, and prepared to share risk using an approach based on pragmatic engineering, focused and effective consulting, and strategic alliances and partnerships.

Wipro Retail's integrated approach to Information Systems architecture is visualised in our Retail Information Systems Framework. Retailers' needs are met in each different area of the framework through the implementation of best-of-breed solutions. The chart below summarises the systems architecture of a modern retailer:

• Operations (Merchandise Management, Store & Warehouse Management, Back Office Operations, etc)
• Management Information
• Business Optimisation
• Digital Supply Chain
• Integration

The basic foundation for building a successful Information Systems architecture comprises data collection, storage and processing. Wipro Retail helps retailers transform their information systems from transactional to dynamic, to create a powerful, integrated tool for business improvement.

Our solutions cover:

Merchandise Management
Includes: assortment planning, purchases and sales, inventory management

Warehouse Management
Includes: receiving, dispatching, cross-docking

Store Management
Includes: point of sale (POS) management, labour management, EFT (electronic fund transfer)

Back Office Operations
Includes: invoice matching, finance management

Management Information
Wipro Retail's Management Information Systems solutions are based on multi-dimensional data modelling and OLAP (on line analytical processing), enabling retailers to drill down to the levels of data they need and browse information in formats that best suit their requirements.

Our solutions cover:

	Category Management Workbenches
	Inventory Management Workbenches
	Corporate Executive Information Systems
	Decision Support Systems: assortment, planning, budgeting, space management
	Supplier Performance Reporting
	Store Performance Reporting

Retailers are struggling to achieve business improvements using the traditional methods of retail management, yet they are being challenged to make smarter decisions, more quickly.

To respond to the challenge, retailers should take a focused view of their business, identify weaknesses, many of which may have been identified for some time and can be typically outside the scope of ERP implementations, and consider implementing optimisation solutions to improve business processes.

Business optimisation drives retailers to take action on improving processes that can make a difference to bottom line performance.

Business optimisation helps retailers to improve the speed, accuracy and effectiveness of their decision-making. This automation of routine rules frees key decision-makers to focus on running the business more efficiently.

With operational processes under control and mature analytical data dimensions in place retailers are ready to take the next important step. Business optimisation allows key people in an organisation to develop rule-based decision solutions that can be applied to the operational systems.

Markdowns, Supplier Rebates, Pricing, Supplier Collaboration and New Line Introductions are a few of the processes that can be improved through the use of optimisation tools.

We create web-based integration solutions that exploit best-of-breed technology to deliver competitive advantage for retailers, from EDI over a value added network (VAN) all the way to collaborative networks, usually based on XML and Web services.

For retailer’s customers, we create a platform on which customer contact and interaction takes place anytime and anywhere - over the Web, call centres, by email, interactive TV or in-store kiosks, giving the retailer flexible choices to build a strong relationship with its customers.

Solutions
Wipro Retail’s product development and life-cycle management solutions provide business improvements, from initial design to market delivery, based on collaboration and technical platforms that reduce time to market.
Our supply chain planning solutions include, supplier to store logistics planning, fulfilment and replenishment, order management and tracking, and reverse logistics.

RFID involves all services and technical and business knowledge to enable customers to migrate their business processes naturally and start using “next revolution technology” to obtain practical implementations to ensure the ROI and increased savings.

eBusiness solutions include, any electronic business interaction, catalogue integration, e-procurement, web-based integration and portals, EDI VAN & XML solutions, trade messaging integration.

EAI works at two levels:

Transportation
Focusing on implementing more reliable and robust inter-application interfaces

Application
Centralising interfaces on a "hub & spoke" system, supporting a clearer architecture and reducing time to deploy new application interfaces