Retail Capabilities Retail IT Solutions Customers

• Strategy & Vision
• Planning
• Design
• Implementation
• Application Support & Maintenance
• Business & Technical Consultancy

Retailers are widely adopting tools to optimise core business functions: supply chain performance, merchandise planning, queue management, promotions and markdown management, loss prevention, basket analysis, workforce management.

They are also integrating core systems in order to get greater value from data (global data synchronisation), processes and people. And they are engaging in pilots to test the benefits of track and trace technology, leading to RFID.

We see a long-term trend in retailing towards a convergence of technologies and the growth of end-to-end solutions. That is why we continuously invest in our working knowledge of areas such as data warehousing, RFID, process and commercial optimisation. We are determined to translate complex technologies so that they can be used by practitioners to add real bottom line value.

Planning
Planning defines the programme of work to be undertaken based on key objectives, performance indicators and ideal outcomes. We will assist retailers to determine what resources will be required in terms of people, processes and systems.

At this stage, Wipro Retail will work with the client to define roles and responsibilities to ensure that the resulting project is fully supported and positioned for success.

Whether the activity is based on a packaged IT solution, a bespoke application or a need to tune a business process, the approach is the same:

	Understand the strategy and business objectives
	Understand the business and IT context
	Establish the preferred outcomes
	Engage the right stakeholders
	Ensure the right level of governance

This enables us to take decisions, develop a detailed project plan and complete a full risk evaluation.

The Wipro Retail Conference Room Pilot incorporates:

	Focusing on business needs, objectives, solutions and product features
	Time management: think, evaluate and take decisions every day whilst keeping to schedule
	Teamwork: all participants seek to achieve maximum fit and satisfaction - the client's team, the product supplier's team and Wipro Retail's team all work together

In addition to systems and technology, the business landscape must also be carefully considered.

To ensure success it is important to look at specific roles and processes that will be impacted:

	What is the level of change?
	Will the change be perceived as positive?
	Do our people have the skills?
	Are we ready for the change?

Our philosophy is to establish the right level of governance and control.

At the same time, we are experienced at managing risk so that business as usual is fully protected and uninterrupted.

This means fully assessing business impact and interdependencies between the implementation of new technologies/processes and the day-to-day operations of the business.

It is essential to consider all aspects of business change as a combination of people, process and technology.

Examples of business assignments undertaken include:

	Review of internal pricing processes
	Optimising allocation and replenishment processes
	Evaluating the loss of margin in supplier relationships
	Business risk assessments