While the client had
investments in quality initiatives and metrics in place,
loosely coupled team with no rigor in measurement and
skew to measuring service levels as against software
development and project delivery led to unclear RoI.
The client approached Wipro to:
 |
Create a framework
for the entire quality program with defined quality
processes and metrics in place to measure RoI |
|
Decide on the structure of the
quality teams so that quality initiatives gain visibility |
|
Lay out metrics that go beyond
service levels to monitor and measure software development
and project-level delivery performance to set a
continuous improvement program |
|
