• Develop, maintain, and manage the documentation life cycle
• Develop complete, accurate, and accessible technical information
• Implement end user centric document customizations

• Content development - product and process documentation
• Owner’s manuals / User’s guides
• Installation guides / Getting-started documents
• Configuration and management manuals
• Reference guides
• SOP manuals for support centers
• Service manuals / Parts catalogs
• Diagnostic and troubleshooting manuals
• Training manuals, tutorials, e-learning and CBT
• Product assembly documents
• Sustaining technical documentation sets
• Performing usability tests on manuals and updating
• Minimizing and single-sourcing
• Reviewing technical documents: manuals, guides, release notes, specification, design documents, and alert notices, etc.
• Graphics, illustrations and geometric modeling
• Online help
• File conversion from a broad range of file types into preferred file formats. e.g., FrameMaker into XMetal or Legacy to HTML / XML
• Conducting workshops on technical writing techniques and tools
• Documentation management and contents for KM solutions

High quality expert services in documentation with unique value adds:

• Improved Documentation Process
  • Enhancing the Peer Review Checklist with comments received from Editor and SMEs to avoid repetition of similar errors in the future
• Robust Knowledge Management System
  • Encouraging knowledge transfers within the team by documenting and sharing knowledge gained from various projects with the rest of the team members
  • Sharing tips and tricks of technical documentation
• Usability Testing
• Testing products during development of guides and providing suggestions that help to enhance the usability of the products
• Accessibility Compliance
• Active participation in XML Conversion Projects