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"It was the drive to improve productivity of the software engineering in our organization that led us to look for resources like Wipro that could help us better utilize our resources."
Alan Chow,
Vice President, NCR
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Product Maintenance
Software product companies need to balance between product development and sustenance. As products evolve and mature, the balance shifts towards sustenance. To remain competitive, software product companies need to add more products to their portfolio, get these products to interoperate and provide a complete solution to the customer. Our product sustenance solution extends the sustenance engineering capacity by shifting the sustenance of the mature and “sunset” products offshore.
Services Offered
- Product sustenance
- Minor enhancements
- Point releases
- Platform migrations
- Conversions
This service is best suited for IT software products that fit the following criteria:
- Products that are in the decline stage of their life cycle, where the majority of the product revenues are from maintenance and very little or almost negligible revenues from licensing, or it could be a product for which end-of-life is declared
- Product has a large installed base that needs to be supported
- Product has multi-year maintenance and support contracts for the installed base, that requires a sustenance engineering team
- Product has a large amount of software code (500K lines of code or more) that needs to be maintained during the remaining support period
The highlights of Wipro’s R&D outsourcing services for product sustenance are:
- Engineering ownership: Option to takeover the entire engineering responsibility of the product, including project management. This includes L1 to L4 of engineering sustenance. L1-L2 related to product support, and L3-L4 relate to sustenance engineering. Wipro offers both L1-L2 and L3-L4 services.
- Engineering ownership does not imply the ownership of the intellectual property
- Transfer of engineering ownership is governed by a set of comprehensive SLA (Service Level Agreements). The SLA covers various aspects of engineering activities, as well as end-user / customer satisfaction levels
- The SLA can have provisions for both bonus and penalties to ensure that the outsourced engineering team is aligned with business objectives
- Wipro will provide guaranteed productivity benefits year-on-year as part of the SLA
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