Testimonials
"During our 6 year relationship, Wipro has consistently demonstrated superior technical competency, commitment to quality and the drive to complete challenging assignments."
S Devrajan,
Vice President
Cisco Systems |
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Product Support
On one end, product support is becoming a key differentiator in business decisions for semiconductor vendors and on the other, customer decision to choose a particular solution or chip is based on the depth of technical support available to him. Keeping this in mind, Wipro provides Field Application Support to help customer focus on his core business leaving the rest for Wipro.
Field Application Support
Wipro has acquired exhaustive experience in providing high end engineering services to technology companies with about 100 man years of proven track record in providing level 1, 2 and 3 support services. The professional and competent technical support team at Wipro helps in reduced time-to-market of the product. Wipro is involved in setting up and sustaining a competent support team for niche products / solutions through:
- Robust processes followed to maintain the quality of resolutions provided
- Responsiveness to provide specific fixes to problems in time bound manner
- A well structured training plan to train resources and decimate the knowledge acquired over the period of time
- Scalability of the team in terms of location as well as number
Wipro's engagement with the customer involves:
- Requirement analysis
- Knowledge acquisition
- Infrastructure set up
- Service execution
For more details on Product Support click here. |
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