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"We are pleased to engage with Wipro on engineering projects ... Wipro’s expertise will be a valuable asset to Brocade as we develop innovative new products."
Kumar Malavalli,
Co-Founder & Strategic Advisor
Brocade Communications
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Development & Sustenance
Wipro has a well-defined and mature product development process, which comprises the complete SDLC from business use case analysis to warranty support of the application. This process supports a distributed delivery environment, wherein work responsibilities can be effectively divided between the delivery teams spread across the globe. Each of the development phases can be defined with metrics and subsequently tracked with the web-based tools which can be used by our customers.
The product development methodology can be used for:
- New product development
- Existing product enhancement
- Product consolidation
- Product migration
Product development activities can be bound by SLA framework with Critical Service Level (CSL) and Quality Process and Result (QPR) measures. Wipro also offers services in supporting enterprise technologies like Datawarehousing, Middleware suites, J2EE technologies etc.
Wipro also has a well-defined and mature product maintenance process which allows effective capture and reporting resolution of maintenance requests. This process supports a distributed delivery environment, wherein work responsibilities can be effectively divided between the various locations, depending on the criticality of the
requests. Each of these activities can be governed and monitored by
SLA frame work:
- Requests management
- Management of incidents
- Processing of requests
- Work around
- Resolution
- Root cause analysis
Our product engineering services deliver:
- Reduction in TCO (Total Cost of Ownership)
- Drive continuous improvements in quality of services
- Improve application stability
- Reduce developmental as well as support costs, thereby enabling
more avenues to invest in our client's business strategic IT initiatives
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