Enterprise Multimedia Contact Center
The Enterprise Multimedia Contact Center (EMCC) division works with the world's leading contact vendors including Genesys, Cisco, Nortel for various activities from requirement gathering from customers to professional services. The services include:

• Design and development / sustenance / QA of contact center software
• Application development, testing and deployment
• Migration from TDM to VoIP world
• Architecture design and integration of call center and contact center systems such as ACD, Computer Telephony Integration (CTI) applications and CRM tools
• Self-service and assisted service technologies through Interactive Voice Response (IVR), Automatic Speech Recognition (ASR) and Interactive Web Response (IWR) solutions
• Proactive customer interaction management solutions such as predictive / progressive dialers, quality monitoring and customer experience management solutions such as call loggers, transaction loggers, quality monitoring and analytics tools
• Consulting and benchmarking programs for contact centers