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To know more about PACE offerings
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E-mail: pace@wipro.com
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Reduce Cost through PACE
PACE aims to reduce client's operating expenses by more effectively using IT and business investments. A balance needs to be maintained between cost reduction and the business benefits to the customer and this is brought about by PACE.
PACE is enabled by the following cost reduction offerings.
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Process & Product Optimization Services | Application Optimization Services | Infrastructure Consolidation Services
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| Process & Product Optimization Services |
| These services help companies significantly streamline business processes in areas such as order-to-cash and procure-to-pay. It also enables product optimization through Wipro’s Turnkey Engineering Services that reduce product development costs and time-to-market, as well as mitigate product risk through a risk-reward pricing model.
Cost and Productivity Optimization Services
Organizations are working towards developing a systematic cost reduction program and building a solid organizational foundation that promotes a culture of cost containment and improved productivity. Every cost management program needs a certain level of commitment and vision from the organization. Wipro Consulting Services has successfully worked with clients to achieve 15% to 40% operating cost reductions by designing and implementing strategies to reign in base costs while enabling more nimble, strategically focused and efficient organizations. Wipro Consulting brings in cost reduction by optimizing supply chain, rationalizing IT assets, providing the right roadmap for IT investments, procurement, technology enablement, strategic sourcing, shared services consulting, human capital cost management etc.
Process Optimization - Order-to-Cash
By handling strategic processes such as cash application and reconciliation, Wipro has helped customers optimize their Order-to-Cash (O2C) finance function through optimal balance of cost and quality. By leveraging Wipro’s in-depth domain expertise, global delivery network, best practices and technology solutions such as ERP implementation and base)))™, a significant improvement has been derived in service levels while maintaining requisite controls and compliance.
Wipro’s Order-to-Cash solution helps organizations succeed, transform and manage their entire O2C cycle. Optimizing across people, process and tools backed by consulting and execution expertise, Wipro has helped organizations improve their operating costs and maximize cash cycle.
Process Optimization - Procure-to-Pay
Through digitization, consolidation and optimization of P2P processes, Wipro has helped Fortune 500 companies create best-in-class processes through its proven transformation methodology. By leveraging Wipro’s in-depth domain expertise, global delivery network, best practices and technology solutions such as ERP implementation, base)))™, workflow and exception management tools, Wipro has brought significant improvement in service levels while maintaining requisite controls and compliance.
Wipro’s Procure-to-Pay solution helps organizations succeed, transform and manage their entire P2P cycle leading to improved operating costs. This is brought about by optimizing across people, process and tools backed by Wipro's consulting and execution expertise.
 Click here to know more on Wipro's Procure-to-Pay outsourcing and transformation solution for an insurance firm
Process Optimization - Accelerated savings in procurement
Our expertise around procurement solutions helps organization form a closed loop between sourcing and procurement that enables critical transparency into the end-to-end process from savings identification to the delivery of realized savings. Wipro’s service portfolio around ASP includes Consulting, Implementation, Managed Services, Upgrades and Rollouts.
Major components of the solution are:
- eSourcing
- Spend Analytics
- Contract Lifecycle Management
- Invoice Management
Click here to know more on Leading Utilities Company improves supply chain efficiency with SAP SRM
Click here to know more on A leading mail stream company streamlines its procurement process
Click here to know more on Accelerated savings in procurement
Process Optimization - Inventory Optimization
Leveraging “One-partnership” with SAP in supply chain management area, Wipro has rolled out its services around Multi-Echelon Inventory optimization solution. The solution utilizes the best features of SAP SCM as well as SmartOps EIO. Wipro’s service portfolio around Inventory optimization includes Consulting, Implementation, Managed Services, Upgrades and Rollouts.
Major components of the solution are:
- Supply Network Planning & Deployment
- Multistage Inventory Planning & Optimization
Click here to know more on Inventory optimization collatral
Product Optimization - Silicon Turnkey Services
Current trends in the industry have emphasized the following customer needs.
- Need for service providers who will take up the complete end-to-end ASIC development responsibility and deliver a hands-off ASIC solution
- IP licensing leading to full-chip designs
- Emphasis on physical design methodology due to faster advancement of process technology in the past 3 years compared to the previous five years
In line with the above needs, Wipro set up a Silicon Turnkey Services group and has successfully executed projects delivering complete ASIC solutions to customers. For turnkey services, a proven reference flow and a wide eco-system alliance is an entry-barrier. Wipro helped establish trust with its clients/prospects by making a test chip for a Wireless LAN IP. This helped establish partnerships with leading silicon eco-system players like TSMC, SMIC, Tower, Tessolve, Inifini Solutions, Amkor, Spel, UMC, Stats.
Click here to see how Wipro helped provide turnkey services to a Swiss engineering company
SLA-based Product Engineering - Telecom
SLA based Product Engineering is a solution where client wants to minimize management overhead from his organization to develop the product based on the needs of the markets. These are typically the products which are rapidly evolving based on the changes in the end customers need and market conditions. Client wanted to focus on defining the product requirements, however did not want to involve into the day to day operational issues for product development. The customer also shifted focus towards the expected quality of the product and timelines for the release of the product without getting involved into the development process.
This solution helped customer to reduce Total Cost of Ownership by reducing project overheads, increasing productivity and increasing flexibility. As Wipro took complete ownership of operations, the customer will be able to release key resources for new initiatives. The solution also helped customer to reduce the cost of product development by 30-40%. Since the solution was based on SLA there was ZERO deviation in the product schedule meeting the desired quality parameters. The client typically achieves the cost reduction by offshoring (30%), productivity improvement (7.5%) and by SLA model (14%).
Regulatory Compliance
Hi-Tech industry is highly regulated and regulatory compliance is a complicated and laborious process which uses up a lot of bandwidth in the entire product development lifecycle. Different countries have their own independent standards and documentation forms a major part of the regulatory compliance. Investments in compliance lab infrastructure also become an additional capex for the clients.
Wipro can help you address this problem through our Regulatory Compliance solutions. Wipro has a Regulatory Compliance and Quality framework using which we can
- Take up ownership for regulatory compliance and quality processes for the product
- Be a extended team to your regulatory assurance and quality division
We have also made significant investments in the compliance testing lab “Tarang” and with multiple standards understanding we can help our clients leverage the lab investment and enable faster product launch in multiple geographies.
Example: For a US cardiac implant maker who had a FDA recall of one of their implantable devices, Wipro analyzed their regulatory compliance and quality system and came up with a system that is in conformance with FDA standards to successfully clear the FDA regulatory process with the new system in place.
Productization of Services
With the triple approach of reduction in development efforts, reducing overall cost and providing a quality advantage, Wipro offers Productized services for fixed input-fixed output requirements. There are instances when product development teams need high value-highly urgent-not very time consuming but important piece of software or a quick help with Certification Services.
We offer our services to develop these software components and support other design activities with minimal interactions restricted to calls or emails. This would reduce your time and money spent in detailed discussions while using the traditional model of purchasing.
Examples of the situations where you can use our Productized Services include:
- Certification services (Functional, Compliance with standards)
- Components for specific environment (with <10% customization)
- Integrated solution with standard components
- Validation and results reporting for specific open source components
- Re-usable components/tool kits/Frameworks including:
- BSP, low level Drivers, Diagnostics
- OS level drivers
- Middleware / Libraries
- UI development kits
We have also made significant investments in the compliance testing lab “Tarang” and with multiple standards understanding we can help our clients leverage the lab investment and enable faster product launch in multiple geographies.
Example: For a US cardiac implant maker who had a FDA recall of one of their implantable devices, Wipro analyzed their regulatory compliance and quality system and came up with a system that is in conformance with FDA standards to successfully clear the FDA regulatory process with the new system in place.
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| Application Optimization Services |
This service offering includes application landscape rationalization and round-the-clock remote next generation managed applications and infrastructure services such as CIGMA and competency led application support through FlexDelivery. Application Optimization also includes a shared administrative service with pricing based on service-level and business-level agreements.
Application Rationalization
Through this offering, an assessment and retiral strategy is provided for unused applications in the system. Technology duplication assessment is made which leads to savings due to technology rationalization of the set of existing applications. This works best for clients with a recent M&A history.
Wipro understands the challenges faced by organizations and through Application Rationalization Services provides insights that help in reducing cost and complexity from IT systems.
Flexible Service Delivery for ERP
FlexDelivery is a competency-based services delivery capability for managing the Enterprise Application landscape of an enterprise. This provides 10-15% of cost saving over and above the traditional offshore outsourcing models along with better services delivery (lower downtime, faster resolution, preventive maintenance) to the business users.
Managed Application Services - CIGMA
CIGMA(Centre for Integrated Global Management of Applications) is Wipro’s next generation managed application services model which leverages an integrated set of processes, methodologies, advanced tools to deliver strategic value for our customers. CIGMA reduces operational costs, assures the stability of business platforms, enhances user experience and enables IT to deliver greater business value.
CIGMA catalog services include,
- Database Administration
- Application L1 support as a service
- Proactive Monitoring Services
- ITIL Process Consulting Governance
The benefits of CIGMA are many and lead to,
- Reduced operational costs
- Minimum business impact of service disruption
- Predictable service delivery
- Enhanced end-user experience
- Minimized risk of transition
- Reduced complexity of application landscape
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Testing Industry Point Solutions
Clients today are looking at point solutions and frameworks which can rapidly accelerate the development of solutions hence reducing costs while at the same time delivering projects faster.
Our technology agnostic point solutions help to differentiate our offerings as we not only demonstrate deep understanding of the domain, but also show the extent to which we grasp and master emerging trends. Many times, these point solutions help as plug-and-play sections to the end-solution and help reduce implementation time hence assuring faster go-to-market for our client with enhanced quality.
Testing Certification Services
Certification is the process of authorizing that a certain software or hardware solution/product meets explicit standards of reliability, quality and compatibility with a certain ecosystem that the solution is originally intended to be with. Certification is generally done by an Authorized Test Authority, independent of both the solution-maker and the ecosystem-maker.
Wipro’s Certification practice focuses currently on the following certification programs to enable client’s successful and early product release in the market, thus reducing overhead costs, and market recognition for their product’s stability, security, reliability and availability.
- Microsoft Certification Programs
- Wi-Fi Precertification and Certification Programs
- Citrix Ready Certification Programs
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| Infrastructure Consolidation Services |
This offering provides a range of services, including data center management, server and storage consolidation, server virtualization and 24X7 remote monitoring & administration of IT infrastructure and networks through a state-of-the-art Global Command Center.
Remote Monitoring and Administration - Global Command Centre
The Global Command Center (GCC), which is the world’s first ISO 20000 certified facility, was set up in 2002 to provide remote management services to manage customers IT infrastructure. The GCC has a distributed delivery model with a presence in Santa Clara - USA, London - UK, Bangalore, Pune and Hyderabad - India. The Global Command Center provides customers with a more interactive customer portal providing a real-time view of incidents and performance reports. It ensures seamless delivery from multiple sites whether in India or across the globe.
The services delivered from GCC are as follows:
- 24x7 infrastructure management
- Monitoring
- Administration
- Diagnostics
- Reporting
- Vendor co-ordination
- Trend-based consulting
Wipro has developed a state-of-the-art global delivery platform - a truly process, location and tool agnostic platform, through the Global Command Center, thus enabling our customers to get maximum returns from their existing IT investments.
- Tool Agnostic: The service delivery framework can support multiple monitoring tools simultaneously by integrating with all popular Network and System Management tools. This protects the existing investments of customers, yet availing all the benefits of the GCC.
- Virtualization of IT Operations: Routine system administration tasks are automated using scripts that run on multiple platforms. A virtual console is provided to the level-one system administrators, allowing them to execute day-to-day tasks without the need to know OS commands.
- Secured Access: System Administrators are not provided administrator passwords. Instead, they are given one time access to the 'sick' device. By virtue of this, we completely avoid anyone inadvertently or maliciously touching 'healthy' devices.
- Business Impact Reporting: The GCC is able to report which businesses/geographies are impacted because of an infrastructure problem.
Data Center Services
As a leading global IT services organization, Wipro has worked with large and mid-sized companies to optimize their IT resources and support their critical business initiatives. We have helped numerous organizations reduce operating costs by up to 30%, avoid capital expenditures, simplify their architecture, improve levels of service and support, and avoid hardware upgrade limitations. We make sure that core competencies and strategically important initiatives are synchronized from a technology perspective.
Wipro's world-class data centers provide clients with high reliability and security that is essential in running mission-critical enterprise applications-and business functions necessary for global commerce needs. Clients gain access to a the following comprehensive data center services across multiple platforms including S/390, UNIX, Windows, and iSeries:
- Transition Services
- Network Infrastructure
- Monitoring
- System Administration
- Service Desk
- Storage Management
- Performance Tuning
- Capacity Planning
- Database Administration
- Disaster Recovery
Virtualization in Testing
Today software architectures have become complex, and introduces challenges that are overwhelming Client organizations and the IT groups that support them. The major challenges being faced is how to reduce cost of infrastructure by consolidating and maximize ROI of Software Testing by efficiently sharing Testing lab resources across development and test teams and lastly to contribute to the overall organizations’ Green IT Strategy.
Wipro’s Virtualization in Testing Practice is the first in the Industry to offer Green Test lab Services. The Practice focuses on developing Test labs which provides customized environment for testing of products and applications by leveraging virtualization technology and Wipro’s state of the art Automation framework WTASTM to deliver
- Optimized Test cycles across domains
- Green benefits through
- Hardware optimization
- Human resources Optimization
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