Testimonials
"Wipro was chosen after a lengthy selection process. We are very excited by this choice. We are convinced that savings in IT can contribute to our cost leadership, and we feel that Wipro have the quality and experience that we are looking for".
Leon Hintzen
Lead Demand Manager
Akzo Nobel
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Home  Industrial & General Manufacturing
| Customer self service |
Scheduling using rules engine |
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Account management: Personalized access to information about assets, warranty & entitlement information |
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Service request logging & tracking: Reporting issues and tracking them to closure |
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Online assistance: Answers to routine problems/queries through FAQs and search engines |
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Performance reporting: Online reports on quality and effectiveness of service |
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Workload balancing: Allocate work based on technician loads |
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Fastest turnaround first: Handle high priority calls based on fastest turnaround times |
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| Service request management |
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Call routing: Skill based routing of calls to technicians |
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Process management: Modeling and implementing support processes |
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Workflow: Flexible workflow solutions to streamline and automate processes |
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Knowledge mgmt: Search past history of service requests for identifying resolutions & re-using them |
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Event driven scheduling: Trigger e-mails, notifications and spawn processes based on system events |
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Enterprise Manufacturing Intelligence. – An overview
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Improving online customer experience by using interactive tools
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Wipro and Selectica announce alliance
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