Testimonials
"Wipro was chosen after a lengthy selection process. We are very excited by this choice. We are convinced that savings in IT can contribute to our cost leadership, and we feel that Wipro have the quality and experience that we are looking for".
Leon Hintzen
Lead Demand Manager
Akzo Nobel
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Home  Industrial & General Manufacturing e-services
e*Services - After Sales Services
In the changing world of manufacturing, after sales service is no longer just a cost center for manufacturers but a critical means to augment revenues and enhance profitability. It has been established beyond doubt that the quality and coverage of services provided by companies influence customers’ product choices and loyalty. As a result, manufacturers are left with the unenviable task of balancing the competing objectives of improving service levels while minimizing costs.
e*Services- Wipro's after sales service solution framework
Wipro’s e-services solutions help manufacturing companies increase the speed and effectiveness of after sales maintenance and repair services. A team of dedicated consultants ensure tailor-made e*services solutions for organizations’ specific requirements while helping them achieve overall service management objectives such as independent revenue stream channels, providing superior after sales service etc.
The platform independent e*services solution framework also helps manufacturers make effective use of self-service while providing a 24X7 channel of service to customers. Also, this framework can bring significant reduction in service requests load on support personnel.
The framework includes a workflow solution that streamlines and integrates back-end systems & processes in the service management functions of an enterprise. The knowledge management module improves productivity of the service workforce while reducing service delivery lead times. Scalability of the architecture ensures maximum utilization of an organization’s existing investments in technology. |
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Analyst Reports
AMR rates Wipro as a leading service provider in Automotive, Aerospace and Defense
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Enterprise Manufacturing Intelligence. – An overview
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