Testimonials
"Wipro was chosen after a lengthy selection process. We are very excited by this choice. We are convinced that savings in IT can contribute to our cost leadership, and we feel that Wipro have the quality and experience that we are looking for".
Leon Hintzen
Lead Demand Manager
Akzo Nobel
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 Home  Aerospace & Defense Returns Management
Returns Management
Customers return products to manufacturers for a variety of reasons such as errors, damages or dissatisfaction. Research points out that on an average 15 to 20 percent of goods sold are returned (Source: www.ascet.com). Managing returns from customers is a challenge because companies not only incur additional costs but also run the risk of losing value in the returned items. Moreover processing a return is far more expensive and complex than it is to supply a product to a customer.
Manufacturers have began to recognize the potential of salvaging more value from returns. However, the challenge is unfortunately returns cannot be managed by simply reversing the forward supply chain. It requires a separate focus with a distinct alignment of people, process and technology towards organizational goals.
The electronics industry is particularly affected by this issue. In the consumer electronics industry, product returns cost more than $15 billion a year (Source: www.informit.com). Given that the products sold by these industries are of high value, the ‘cost of returns’ is even more significant. The challenge is further compounded by certain characteristics of the high-tech supply chain such as multi-channel driven sales, specialization of entities in its value chain, global spread of operations, increasing customer expectations & rapid product lifecycles.
Wipro's returns management solution
Whether you are beginning to put a process in place or simply attempting to get more out of your existing process, Wipro's dedicated team of consultants can provide you solutions that help you manage your returns more effectively. These solutions can help you reduce the cost of managing returns while increasing the ability to extract more residual value from returned goods.
Wipro helps manufacturers:
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Conduct an assessment of the returns business process and estimate the RoI that can be achieved through investments in returns management solutions |
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Identify and recommend business process improvement opportunities |
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Design a technology architecture that will align and integrate returns management systems with the forward supply chain |
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Design, develop and implement applications that can streamline workflows and automate various activities in the end-to-end returns management cycle |
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Implement decision tools to perform disposition analysis and planning |
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Harness the power of optimization tools to reduce inventory costs, administrative overheads and accelerate decision making in your returns process |
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