Analyst Speak
SWOT: Wipro, Infrastructure Outsourcing, Worldwide
Wipro is a top 25 provider of IT management services worldwide. Our strength, weakness, opportunity and threat analysis examines why Wipro has succeeded in taking market share in infrastructure outsourcing and the key challenges to sustaining profitable growth.
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Singapore Empowers Land Transport Planners with Data Warehouse
Small, densely populated Singapore faces challenges with land transportation. Roads occupy 12% of its surface area, and the LTA collects up to 12 million public transport transactions per day for public transport. The Land Transport Authority (LTA) of Singapore wanted to improve planning and be more agile by making fact-based decisions and taking a long-term view; therefore, it needed a data warehouse that could analyze 4.6 billion records in minutes rather than hours. The time it takes for extraction, transformation and loading has improved by 67%. A query of 100 million records would have taken 18 hours to complete. Now, with Planet, it takes 15 minutes. The LTA estimates that it saves 19% a year compared with its old data and reporting systems.
As big as the LTA is, it recognized that it didn't have all the skills and resources it needed to launch Planet. It looked for a system integrator with a track record in implementing data warehouses and analytics, and one with services particularly geared toward the type of project the LTA envisioned.
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Best Practices: Thames Water Adopts
BPMS Solution to Streamline Its Customer
Services, with Wipro as Systems
Integrator
This IDC Energy Insights report details Thames Water's journey to
implement an advanced business process management system in its
Customer Services business unit, for eight months from 2010–2011.
This approach enabled Thames Water to realize significant operational
and business benefits in a short time despite financial constraints.
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Genuine Customer - Centricity and Flexibility Area Winning Combination for Wipro
This IDC Insight discusses Uninor's nine-year IT managed services engagement with Wipro that was announced in May 2009. This document is based entirely on an interview with Yogesh Malik, COO of Uninor.
This interview was conducted roughly two years into a nine-year contract. Wipro managed to meet critical deadlines that Uninor had as there were no significant delays in services launch dates, which was one of the key selection criteria.
Wipro's willingness to demonstrate flexibility mid-contract is exemplary of how IT service providers should put their customers first. Its willingness to realign a strategy that did not originally work to the customer's advantage was well received and endorsed by the customer. Uninor gave top marks to Wipro's management in its willingness to retool the entire framework that essentially made it a clear front runner for future contracts.
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Forrester: Wipro Consulting Services: Can Wipro Finally Crack The Code?
Recent research by leading independent research firm Forrester suggests that to survive the rapidly changing business environment, sourcing and IT professionals must look to experts who understand the technology landscape as well as they understand your business. Wipro Consulting Services (WCS) is an example of this new breed of management consulting practice. By using consultants who understand both business and technology, WCS can create a more realistic and arguably more successful business transformation experience.
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IDC: BT's Experience of Using Wipro to transform its Release-Service Introduction, Testing, And Deployment Activities
BT decided to consolidate the management of its release service introduction and deployment activities into a single unit, and to massively reduce the number of suppliers that this unit would manage. Although the quality of all the shortlisted vendors was strong, BT felt that Wipro had the edge in terms of responsiveness and flexibility during the tendering.
In this project, BT was most impressed by Wipro's high level of collaboration, both in terms of the way it managed operational delivery but also in the way it agreed to commercial terms. For example, Wipro was happy to suggest tougher KPIs during annual review sessions, and indeed did so unprompted. BT was also impressed by the way that Wipro proactively took knowledge and insights gained from other engagements and applied this when problem solving for BT.
BT and Wipro are clearly very different types of organization with very different cultures, but part of the success of this project came from the willingness of both sides to build flexibility into their working relationship, in both operational terms and financial terms.
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Gartner: University of Canberra Achieves a Step Change With Offshore Outsourcing
The University of Canberra (UC), Australia, is possibly the first university in the world to undertake such a comprehensive combined business process and IT outsourcing initiative with an offshore service provider. The results of centralizing and outsourcing have contributed to a dramatic turnaround - from UC's worst-ever financial deficit in 2007, to its best-ever surplus in 2010.
The university perceives that it has gained significant benefits in quality, as well as real cost reduction. While there is clear evidence that target cost savings have been achieved, the university has also achieved its revenue generation goal. Over the past few years, the number of international student applications submitted to the university has grown substantially.
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Wipro positioned as a leader in the Magic Quadrant for Comprehensive F&A BPO, Global by independent research firm
Wipro BPO has been positioned by Gartner, Inc. in the Leaders quadrant in the report, "Magic Quadrant for Comprehensive Finance and Accounting BPO, Global," authored by Cathy Tornbohm and published June 29, 2011.
This Magic Quadrant focuses on evaluating vendor capabilities in the comprehensive F&A business process outsourcing market among 16 different providers Gartner positioned Wipro in the leaders quadrant based on ability to execute and completeness of vision.
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About the Magic Quadrant
The Magic Quadrant is copyrighted June 2011 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the "Leaders" quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
Wipro rated as a leader in salesforce.com Implementation by independent research firm
The Forrester Wave™: Salesforce.com Implementation, Q2 2011 ( May 2011) evaluated 11 service providers across 65 criteria. Wipro leads because of its practice maturity, depth and breadth of resources, and suitability for larger, more complex deployments. Wipro is a global leader in SFDC implementations and also the leader among the Indiabased firms. Wipro has worked on more than 90 SFDC implementations to date, including many large and complex rollouts. Wipro's customer profile is a more complex salesforce.com environment, often with integration back to on-premises (such as SAP or Oracle). Forrester Research Inc. found that the firm's greatest strength is its integration capabilities with Oracle, SAP, webMethods, and Tibco.
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Wipro rated as a leader amongst SAP service providers by independent research firm
The Forrester Wave™: SAP Services Providers, Q2 2011 (April 2011) evaluated 19 service providers across 65 criteria and based on interviews with 186 user companies. Forrester Research Inc. found that “Wipro has some of the strongest SAP skills of Indian providers and was the second offshore firm to earn the SAP global services partner designation. Wipro excels at technical and operational elements of SAP services.” It further mentions how providers use innovative way to drive down costs, improve efficiency, and drive process improvements such as Wipro’s FlexDelivery and Wipro’s adoption of output based pricing for SAP support.
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TBR - Wipro and Magyar Telekom Create a Blueprint for an IT Factory
Technology Business Research (TBR) believes Wipro's Process Excellence Practice leverages key strengths and differentiators that stem from its deep-rooted knowledge of IT strategy, organization redesign, process standardization, and change management.
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IDC: Wipro Cloud Professional Service Offerings
Due, in large part, to its engineering services heritage, Wipro has been able to leverage its experience with grid computing to develop professional service skills not only for Infrastructure-as-a-Service (IaaS), but also for the platform (PaaS), application (SaaS) and business process (BPaaS) layers of the cloud. And in a new effort, Wipro is developing cloud services it can OEM or provide directly to customers. Wipro's traditional client base of Fortune 2000 clients still see it as a systems integrator for cloud, while a larger set of newer clients value Wipro's ability to help them understand how to virtualize business processes.
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IDC - Global Best Practices in IT Processes Help European IT Organizations Mature: A Case Study of Wipro's Transformational Consulting to ING
Wipro has successfully run a large complex organizational transformation project for ING and has proven that Indian companies can possess not only the "hard" skills in PM, but also the soft skills of understanding a European company, its thinking and culture, as well as its business and can facilitate a transformation in the mindset of the European workforce.
Wipro's excellence showcases the way the transformation was and is executed, the way Wipro has dealt with and educated stakeholders and put in the necessary resources and business understanding to "sell" the approach and ensured buy-in from ING staff, thereby ensuring that the framework is actually used and processes followed.
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" Your Journey To Lean: Continuous Improvement Supported By Tools Wipro's Case Study Shows The Way "
"Organizations embarking on the journey to Lean should follow Wipro's staged approach centered on the deployment of a Lean productivity team (or center of expertise) and unified Lean tool kit and performance measurement system.
Wipro's example shows that Lean can work and become a critical success factor for organizations operating with projects to provide IT-based services, where substantial variability in customer demand, technology prerequisites, and human-centric intervention is common."
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TBR: Defining process excellence with Wipro IT Organizational Design
The need to drive more effective business decisions and leverage IT for efficiency, compels enterprise organizations to undertake initiatives to improve outdated systems and processes while eliminating costs. To achieve these goals, organizations are redesigning their IT departments to establish sustainable competitive advantages, such as enhanced customer service quality. Enterprises are leveraging IT organization redesign projects to facilitate large-scale business transformation, acquisition integrations and optimization of business process outsourcing.
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TBR: Wipro is driving Enterprise Performance through Lean, partnering with organizations for transformation programs and embedding Lean thinking into its culture and daily operations
Lean methods and Lean advisory services play a significant role in Wipro's successful implementation of Process Excellence services. To help customers transition to a Lean organization, Wipro has developed a "4E" methodology, which takes customers through four key phases from the initial training, adoption and credibility-building around Lean adoption to a full-scale embracing of Lean-thinking across the organization, ultimately driving significant strategic benefits from a combination of customer, operational and financial improvements.
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IDC: Wipro Partnership helps F500 Hi-Tech Company Demonstrate the Business Impact of Transformational Application Management
Working toward a win-win strategy with Wipro has not only led to improvements in AM performance by the vendor but enabled the customer to reallocate vendor expertise to other change requests and project enhancements. The Cigma framework enabled mapping of business process–level performance, monitoring of end-user experience, and identification of sources of degradation by taking inputs from applications and infrastructure monitoring and combining this information to track higher-level outcomes. Cigma brings a more integrated business process view of multiple services, helping move toward better business outcomes for the customer.
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TBR: Wipro Consulting Services Business Performance Management - Helping customers reduce costs, standardize processes and improve the customer experience
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Strategic Insights on 'Applying BPM SOA for new opportunities' featuring Research from Gartner
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Ovum Case Study: Wipro - Transformation Partner for TeliaSonera
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