SafeWater CRM / Billing

Water companies are aiming to optimize customer contact center effectiveness and efficiency, currently limited by information scattered in multiple systems. They are also targeting improvements in customer experience while reducing cost to serve in a competitive environment. They need to cope with emerging market conditions while adopting reliable solutions that are relatively quick to deploy.

How Wipro Helps

Wipro's SafeWater Rapid Deployment Solution (RDS) enables you to transform retail customer care and billing processes and systems, helps optimize cost to serve and reduce customer debt.

We help with:

  • Meter Reading Management
  • Billing Management
  • Revenue Collection
  • Debt Management
  • Customer Relationship Management

The key benefits of our solution are:

  • Increased customer satisfaction, improved agent productivity and reduced cost to serve, resulting in increased customer loyalty and advocacy
  • SAP Rapid Deployment Solution (RDS) is a proven offering and advocated for its simplicity in deployment, addressing standard and unique needs, ability to incorporate innovative processes and shorter time to market
  • Less time and effort needed compared with traditional implementations, thereby lowering total cost of ownership by about 40%