Increasing Customer Expectations and Competition

The need to measure and manage customer expectations in Water and Wastewater companies has increased substantially over the past few years. This is partly due to the introduction of tighter guidelines mandated by regulatory bodies, but more so due to rising demands for greater levels of service resilience and security of supply, availability of a wider range of online self-service functionality, provision of accurate billing and consumption data through smart metering. The focus is, thus, on reducing costs and environmental impact.

How Wipro Helps

Wipro helps you enhance customer experience by bringing in best practices from cross industries and leveraging technological advancements.

We offer:

  • Early visibility of customer experience trends across the supply region
  • CRM/billing solution that enables seamless customer experience across multiple channels
  • Hosted Water CRM/billing solution that helps reduce TCO by 30% with faster time to market
  • Secure and scalable solution, bringing agility to support constantly changing customer expectations

Key solutions offerings:

  • CIS-as-a-Service: Hosted service offering for end-to-end CRM and billing capabilities
  • SafeWater CRM/Billing: A solution that leverages products like Oracle CC&B and SAP IS-U/CRM
  • Interactive Customer Experience Solution: Geo spatial customer experience monitoring solution with a scoring mechanism to track trends