Event Management & Situational Intelligence

There is an increasing need for systems which will allow contact center agents to collaborate in real time, schedulers to visualize events geo-spatially linked to assets that are serving customers and real-time visibility of field staff on a map. There is also need for building real time contextual, spatial and time dimensional insights along with intelligent control centers to aid decision makers.

How Wipro Helps

Our Event Management and Situational Intelligent Solution helps you improve:

  • Customer Service
  • Operational Efficiency
  • Environmental Performance Through Prevention, Detection and Control of Service or Supply-Related Events in Real Time

Our solution delivers:

  • Improved operational efficiencies and customer satisfaction through prevention, detection and control of operational events in real time
  • Faster actions and outcomes in response to real-time events and creates greater confidence in decision making
  • Dynamic correlation and integration of real-time data from varied sources within the enterprise and from social media