Water Utilities the world over are increasingly having to reduce cost to serve and improve customer experience. The effort is to adopt industry best practices and deploy agile, integrated and resilient systems that provide a single view of the customer.

How Wipro Helps

Wipro's SafeWater solution for Oracle CC&B is a ready-to-use SaaS platform for customer care, billing, metering, account management and self-service capabilities, enabling excellence in Customer Service while reducing TCO.

We help you:

  • Enhance Customer Experience: Embedded Water Utility business models and best practices from CC&B implementation across the Utility sector
  • Improve Business Agility: Pre-built accelerators for integration and data migration, enabling business agility
  • Reduce TCO: Reduce Implementation cost and timeline by 40%

Our CIS-as-a-Service solution offers:

  • Tier 1 CIS solution supported by Oracle's customer care and billing
  • Cost of single-digit dollar per customer per year
  • Faster implementation of solutions and lower cost based on Water template developed by Wipro
  • Wipro's "EasyU" upgrade framework for Oracle Utilities Customer Care and Billing makes upgrading to the latest version faster, better and risk free