For any organization in the travel industry, Reservation system is a crucial process. Cruise Lines want their Reservation systems in sync with changing business, customer and regulatory environment without compromising on performance. Reservation systems also need to be well integrated with the rest of the systems in the organization.

How Wipro Helps

Wipro has executed large transformational engagements in the area of Reservations. We understand the criticality of the Reservations business process and the impact it has on your business. Our Reservations service helps you:

  • Make the Reservation system more agile and aligned to the specific needs and process changes demanded by business
  • Improve the usability and make the Reservation system easy to use for call center agents and travel agencies
  • Improve the performance of Reservation system to help agents handle more calls and bookings as well as "wave" period loads
  • Localize by making the Reservation system adapt to geographical expansion of the your business

We have a comprehensive set of solution offerings in the Cruise Reservations area:

  • Functional Consulting
  • Re-engineering and Re-architecting Reservation systems
  • Custom building of a Reservation system/Modernization of legacy application
  • E-commerce - Architect, develop, integrate, test and deploy B2B and B2C applications
  • Application Maintenance and Support Services
  • Integration of Reservation application with other enterprise systems and third-party systems like Global Distribution Systems
  • BPO and KPO services across spectrums of multi-channel, multi-geographies, multi-language
  • Reporting and Analytics services