Airlines

Airlines today are operating in a dynamic and cost-conscious environment. They need to maintain profitable growth and build the ability to manage future opportunities while keeping up with global policies. They also have to be agile to cope with market disruptions, increased security regulations and growing ecological concerns. Moreover, the rising trend towards better customer experience and personalization of service has put greater pressure on the Airline business.

How Wipro Helps

Wipro's tailored strategies, expert teams and experience with global Airlines help you with:

  • Enhanced 360-Degree customer experience
  • Reduced cost of business operations
  • Analytics for accurate decision making
  • AREAS COVERED

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    Core Processes

    • Airline Operations Support
    • Pricing Support
    • Maintenance, Repair and Overhaul (MRO)

    Knowledge Processes

    • Yield Management
    • Analytics
    • Customer Segmentation
    • Content Management
    • Reporting/Forecasting

    PARTNERSHIPS

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    Back Office Support

    • Finance and Accounting
    • Loyalty Management
    • Cargo Management
    • Revenue Accounting
    • HR and Procurement

    Customer Management

    • Reservation and Electronic Ticketing/Reissues
    • Baggage Claims
    • Frequent Flier Support
    • Helpdesk/Inbound/Outbound Voice/E-mail Support
    • Telesales

    KEY DIFFERENTIATORS

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    • Enterprise Solutions: SAP, Oracle, IBM
    • Mergers & Acquisitions: Opera Solutions (Big Data Platform)
    • Alliances: Microsoft, Qatar Airways
    • Holistic player: Services and products across IT applications, infrastructure and BPO
    • Innovative Engagement Models: IP-development & joint Go To Market (GTM)
    • ServiceNXT™: NextGen Managed Services Solution delivering a more business aligned IT service (SLA to BLA)