Industry Trends

The travel industry has been through several changes in the recent past such as fast paced growth and increased competition leading to commoditization of travel, shifting customer expectations leading to increased customer demand and low customer loyalty through heightened competition - to name a few. While airlines gear up to face these challenges, some key considerations are scalability in operations, reduction of operational costs and retention of high-value customers through increased customer focus, integrated systems and efficient operations.

How Wipro Helps

Our Travel practice addresses the varied and complex needs of the travel domain through customer-specific, cost-effective Transportation Solutions. Our industry experience ranges from creating strategic IT roadmaps, increasing process efficiencies through automation, generating new revenue streams, increased customer value through end-to-end visibility and solutions focused on customer retention and value-generation like group booking solutions. Wipro has hitherto executed 300+ projects for more than 20 leading customers, including six of the world's 16 largest airlines, with a 2500+ strong team of experienced consultants.

Our Transportation Solutions address the needs of the following segments, for companies across the globe - airlines, airports, air cargo, car rental companies, cruise lines, rail operators and travel intermediaries (including tour operators and travel agencies, corporate travel houses, global distribution systems).