In the current scenario, industries have to face a constant cycle of recession and recovery. With the need to be cost-conscious with capital and operational expenditure, telecom service providers are increasingly aligning their IT investments with business objectives. Providing existing customers with the latest solutions to remain competitive as well as creating new revenue streams is the need of the hour. In this process, today's telecom players are coming across New Generation OSS challenges.

The core network primarily provides interconnection and transfer between Edge networks. Access network, on the other hand, is a component of a communication network that lets individual subscribers or devices to connect to the core network. The two channels provide for a lot of complexity and challenges.

The Next Generation Network (NGN) fuses voice and data services by encapsulating them into packets. Communication networks of the enterprise can easily be redefined with the help of NGN architecture and equipment. It creates better opportunities, and is driving the vision of the entire industry.

Telecom service providers are looking towards building next-generation network operations to help deal with challenges like complex network infrastructure and rapid service deployment. Maximizing on this can help them automate and improve efficiency in the network through service assurance and fulfillment.

Changing dynamics of the telecom industry over the last two decades has led to many innovations as it looks for new and novel ways to deliver effective customer services.

Wipro's study of these dynamics and the understanding that it has developed over the years would certainly help customers derive business advantages. Through service enablement, we deliver solutions that cover Value-added services (VAS) through service delivery platforms (SDP) in the telecom sector. We also develop, implement and manage SDP solutions for faster roll-out of innovative services in growing networks. This facilitates revenue generation and offers top of the line services for your demanding customer network.

Communication service providers constantly monitor, control, analyze and manage various technology networks to ensure optimum SLA management for their consumers. In today's competitive telecom arena, you need to streamline operations and minimize capital expenditure in order to move ahead.

At Wipro, we implement Service Quality management (SQM). Strategic alliances with leading vendors like HP and Oblicore make us more competent to provide you with competitive SQM solutions. Our in-depth understanding of SLO, SLM, and SLAs helps us to work in a legacy environment. SQM solutions provide seamless integration with data sources like NMS, ERP, CRM, billing systems etc. This enables reduced SLA penalty payouts while automating processing KPI data and QoS/SLA calculation. We also provide solutions for optical, IP VPN, ATM/FR through our multiple service offerings.