Service Quality Management

With our in-depth understanding of SLO, SLM and SLAs, Wipro implements Service Quality Management (SQM) in a legacy environment. We help your business reduce SLA penalty payouts while automating processing KPI data and QoS/SLA calculation. Our SQM solutions provide seamless integration with data sources like NMS, ERP, CRM, billing systems etc. We provide solutions for optical, IP VPN, ATM/FR through our multiple service offerings. Our strategic alliances with leading vendors like HP and Oblicore give us that edge in providing you with competitive SQM solutions.

Business Support Systems
Telecom service providers require extensive IT infrastructure and solutions to support business operations primarily in the billing and customer care areas. Rapidly changing customer needs place significant demands on operators to constantly provide innovative offerings, value added services, and flexible customization. You can achieve this only through robust and agile support systems.

Wipro offers end to end implementation, integration and support for (Business support systems (BSS) to help streamline telecom operations to meet industry challenges. Our solutions offer you competitive and value-added services helping reduce response time and billing operations' cost, maximize revenue, and improve customer relationships. This ensures efficient planning, deploying and integrating solutions into your enterprise network. With a large team comprising consultants, architects, designers and developers, our BSS focus areas include:

Billing and Mediation
Wipro has developed an original convergent billing solution for the telecom sector. Our customized billing solutions are led by our flagship product 'Teleprodigy' that has been successfully implemented in several projects. Teleprodigy ensures that you receive quick and reliable solutions. Wipro has also developed their convergent mediation framework OSSSmart, which is still being used for millions of subscribers. However in order to focus on the services, Wipro has consciously decided to opt out of product development space. Wipro still carries the full framework for both billing and mediations, which helps us to bridge any gaps left by COTS implementation.

Order Management
Wipro provides an in-house order management framework for telecom providers that seamlessly integrates their distribution to enhance the availability of crucial market information. We also have expertise in developing and maintaining the Order Management, Product Management, Inventory Management solutions and other associated applications.

Roaming, Interconnect Settlement and Automatic Reconciliation
Wipro overcomes the connectivity challenges faced by telecom service providers by offering roaming management solutions. Our interconnect settlement solutions will help you in simplifying the billing procedures for the key players in the industry. At Wipro, we also provide elaborate network models implemented through automatic reconciliation.

• BSS Consulting Services
• Solutions based on eTOM, NGOSS and TAM
• Process consulting and formulation of future solutions
• Expertise in BSS
• (COTS package implementation for Siebel, Portal Infranet, Keenan, Intec etc.)
• Integration
• Componentized workflow management