Service Enablement (VAS-SDP)
The Telecom industry is looking for new innovative ways in delivering customer service. Having studied and understood these dynamics over the last two decades, Wipro helps you take advantage of converged technologies to drive your business functions. Through Service enablement, we deliver solutions that cover Value-added services (VAS) through Service delivery platforms (SDP) in the Telecom sector to cater to your definitive requirements. We develop, implement and manage SDP solutions for faster roll-out of innovative services in growing networks to enable revenue generation and offer top of the line services for your demanding customer network.
Our VAS solutions are aimed at helping you achieve lower maintenance costs and improved business processes. Enhancing your customer engagement through optimization of your resources provides you with a competitive advantage in terms of process and costs.
Wipro VAS solutions cover:
- Voice portals
We develop voice portals that find application in query-based, transaction-based, corporate intranet environments. The applications we develop cover e-CRM, e-mail, corporate portals, HR services, location-based services, news, banking and inventory among others.
- IP telephony
Through this we provide a web-enabled system on a single converged network combining voice and data, thus gaining on-demand information while reducing operational expenditures. This can extend into an enterprise-wide application to ensure closer collaboration across the entire value chain of your business.
- Wireless applications
These solutions cover technologies like WAP, SMS, portals and other multimedia messaging features. We help you offer better choices for your customers in communicating, accessing and exchanging information. Our experience extends to designing and developing solutions for mobile enabling of enterprise mobile applications.
We deliver specific Telecom services to suit your business needs through the SDP. Our SDP Telecom focus is strengthened by the services we offer as follows:
- Content services
Content management, content aggregation and delivery, digital rights management, encryption solutions
- Billing services
Unified billing solutions, prepaid billing solutions, content rating, CDR and SDR solutions - OSS services
Integration of SDP to OSS, order management, service provisioning, trouble-ticketing, CRM & Data warehousing
- Network infrastructure services
Integration services (network and IT), testing and application maintenance, Level 1, 2, 3 support to end customers
- Service management
Messaging solutions (SMS solutions, voice mail, multimedia messaging, video messaging), location based services
- Device management
Handset management and device testing, device rendering and content adaptation, performance and interoperability testing of wireless devices, application and middleware testing, OS and platform testing
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