Operation Support System

In a dynamic and competitive telecom arena and to ensure proper SLA management for your customers, communication service providers need to constantly monitor, control, analyze and manage the various technology networks involved. As a telecom organization moving towards technology convergence, you need to streamline operations and minimize capital expenditure to maintain and grow your operations. With over two decades of experience in this sector, Wipro provides Operational support systems (OSS) that meet your scalability requirements to support a multi-domain, multi-technology network.

Through our strategic alliances with product vendors including Cramer, MetaSolv, NetCracker, Axioss, HP, Infovista, Netcool, Metrica and Oblicore, we deliver solutions that can drive your business forward.

Our on-time, on-budget deliverables for your business are defined by the following services we offer in the telecom domain:

• Consulting
  System requirement and specification document, high level design document, implementation plan and cost
• Implementation
  Detailed design documents, interface specifications, demonstrable proof of concepts, customization and configurations of COTS
• Integration
  Integration with other software, interface testing document, end-to-end functional testing documents, adaptor development and implementation

Wipro has over 180 professionals with telecom domain experience who architect, consult and develop solutions. Our adherence to Telecom specific quality standards like eTOM have assisted us in consulting and formulating solutions that help you rapidly deploy services in a scalable cost-effective manner. We have implemented several OSS solutions for large telecom service providers using various COTS products.

Our OSS solutions cover:

Provisioning and activation
At Wipro, we deploy COTS products for order fulfillment and building up provisioning plans for orders, value-added product catalogue configurations, circuit design and inventory management. Our product deployment expertise includes implementation of MetaSolv 5.0 core modules, customization of Axiom O2S/IMS, development and deployment using e*Insight for order management and provisioning. Our experience in providing cutting-edge technologies like SONET, SDH, ATM, FR, IP, MPLS, xDSL, Cable etc. helps us select the right solutions to align with your business needs by provisioning various services. We implement the optimized solutions to manage services over multi-domain, multi-protocol and multi-vendor next generation networks.

Inventory management
Wipro designs solutions to deliver a streamlined, integrated network planning process; from service requirements to network build outs. The network inventory management system we develop holds up-to-date network and service inventory information and is integrated with the provisioning and network management systems. We offer inventory consolidation, migration, inventory centric integration and auto-discovery and reconciliation solutions.

Fault management
Wipro helps you consolidate the alerts received from various sources through the Fault management system. We ensure that various data are correlated and enriched with additional information to help you identify and diagnose problems in your network consisting of heterogeneous devices, applications and database. We have vendor relationships with HP, Micromuse and SMARTS for COTS product deployment and certified and trained consultants on Netcool, HPOV, CA among others.

Performance management
We provide proactive monitoring, integration with OSS components and end-to-end measurement of service performance, bandwidth etc. Our services help you in proactive management and effective utilization of your network and reducing the maintenance caused due to extensive automation. Our offerings for your business include open architecture for business processes and workflow integration. Wipro delivers these solutions through an offshore implementation lab with Level 1, 2 and 3 support for service assurance. Our product expertise covers Infovista, HP PI, CA Concord, Netcool proviso, Nexus Meters and Net IQ.