Unified Communications

With the diversity of communication networks, devices and users, enterprise communications and collaboration can become complex. Today, the goal of every organization is to ensure that applications link various communication platforms to create efficient and simple single-device convenience for users.

How Wipro Helps

Wipro has a strong background in telecom and mobile technologies. This, coupled with over two decades of domain and product engineering experience, uniquely positions us to provide transformational and innovative solutions that help you with:

  • Real-time Social Media Collaboration: Common, unified and trusted UC client over the web (webRTC)
  • Federated, Converged and Contextual Collaboration: Real time communication embedded in business applications
  • Consistent User Experience: UC strategy built on open standards
  • End-to-end Application Managed Services: Accelerated service creation and agility for faster app/services innovation
  • Service Components


    Wipro provides comprehensive software design services for Unified Communications (UC) Platforms, Applications and customers for Network Equipment Providers (NEPs). These offerings address the end-to-end product engineering lifecycle for Software & Hardware engineering, Product Verification and Technical Support. Our Unified Communications service includes:

    • TDM/IP-PBX/Soft Switches
    • Conferencing (Audio, Video, Web)
    • Contact Centers
    • CTI
    • IVR
    • Instant Messaging & Presence
    • Unified Messaging
    • UC Clients (TDM, IP, Mobile) and Applications.

    Real Time Collaboration

    • We have proven Video Conferencing R&D Engineering expertise for Video Endpoints, Infrastructure and Management products
    • With our strategic focus on webRTC, we have built innovative solutions enabling video solutions for industry use-cases. We design and develop webRTC support for UC platforms, Clients and Applications

    Application Managed Services, Vertical Market Applications & Innovative Solutions service creations:


    Deep telecom expertise coupled with domain knowledge of multiple industries including Healthcare, Banking, Insurance, Energy and Utilities

    Complete product ownership for SoftSwitches/IP-PBX, Video Conferencing and Contact Centers/CTI/IVR's :

    • We have proven engagements with UC vendors delivering product ownership across multiple releases for more than a decade
    • Vast and mature domain expertise
    • Extensive experience with key Tier 1 and Tier 2 vendors