Aftermarket Service Transformation

The manufacturing industry has witnessed several changes in the last few years. Declining product-based profit margins have resulted in the need for service-based revenue growth. Amidst these changes, after-sales services have proven to be a source of constant, high-margin revenue flow and profits.

How Wipro Helps

To capitalize on the services opportunity, manufacturers must focus on building the following capabilities:

  • Understand and address customer pain points by monitoring equipment usage and conditions
  • Tap in to the existing installed base throughout the product lifecycle to improve service revenue
  • Design for service

Wipro's Aftermarket Service Transformation practice is working with manufacturers across sectors like construction equipment, mining equipment, industrial products, automotive, white goods, consumer electronics and storage systems, to help transform their aftermarket service function.

Our Key Offerings

Wipro Looking Glass-Industrial Internet Platform

This platform brings together next generation service business processes and advanced technologies like IoT, Big Data and real-time streaming analytics to help customers deliver high-quality aftermarket services. Read More

Installed Base Monetization

Several manufacturers have an installed base which is 10 to 20 times their annual sales, which they can potentially tap into for service contracts, upsells, cross-sells or replacement. They are constrained by poor visibility, siloed data and errors due to manual processes. Our solution enables manufacturers to consolidate their global installed base data and deploy analytics to provide them with actionable revenue opportunities. Read More

Warranty Platform (BpaaS)

This platform helps take out the complexity of managing warranty processes, enabling manufacturers to focus on the core aspects of their businesses. Wipro helps streamline and integrate business processes, deploy warranty application and advanced analytics, and deliver warranty as a service. Read More

Aftermarket Solutions for the Automotive Sector

Wipro offers a range of connected vehicle solutions, specifically in the area of monetization of Big Data derived from vehicle telematics. We support both factory-fitted TCU (telematics control unit) and aftermarket-based (TCU / mirror/ dongle) solutions that help manufacturers deliver new services and stay connected with their customers.

Wipro also provides automotive OEMs and Tier 1 customers with leading edge solutions and platforms that enable better customer experience through the lifecycle and digital transformation of parts and services. Read More