Wipro has been awarded the coveted NASSCOM IT Innovation Award 2009 for the innovative application services model - Cigma in the Process Innovation category. The NASSCOM Innovation Awards recognize organizations that have made innovation a part of their DNA and developed extraordinary and pioneering products and services.
Cigma is Wipro's next generation service management platform which enables the integration of BPO, IT and Device Management Services. It goes beyond a reactive approach to management focusing on incident management and resolution to improving business outcomes. Cigma enables Wipro to transform its service assurance from IT SLAs to Business Process KPIs. Our customers benefit through improved end user satisfaction driven by direct correlation of IT services to business process performance. Cigma is built on Wipro's proprietary processes, methods and tools along with the industry standard tools.
Webcast
Cigma - Gaining Control of Your Applications for Optimized Business Value
Listen to the Webcast
Drew Martin,
CIO, Sony Electronics
NS Bala,
Senior Vice President,
Wipro Technologies
Kirk Laughlin,
Contributing Editor,
Information Week
Case Study
Wipro's Cigma model significantly improves application health and reduces the monthly average A1 incident count by 31% for a leading paper manufacturer.
