Reverse Logistics

Managing supply chains efficiently is an elaborate process – it involves not only product distribution, but also customer returns, obsolete products and shipping errors. However, due to the multi-channel strategy adopted by most organizations, the collection of returns has become more complex than ever.

With product returns now comprising around three to six percent of the bottom-line costs, it has become essential for manufacturers to manage reverse flow efficiently, and transparently to ensure maximum recovery, and reduced wastage. These can be achieved by adopting an efficient reverse logistics solution that manages the entire reverse supply chain.

Wipro's Solutions

Inefficient management of product returns costs manufacturing industry as much as USD 35-100 billion every year. While many manufacturers could recover these losses, it becomes almost impossible to rebuild the brand image, which deteriorates with every return.

• Returns Management: A defective product when returned has to be routed from the point of return to the manufacturer and ultimately traced to the supplier or the cause of the defect.
• Warranty Management: Our solution helps customers streamline their warranty processes, build an early-warning closed-loop system and enables supplier recovery.
• End-Of-Life Management: Products that are returned to the manufacturer are refurbished, repaired or disposed. The process for each of these activities can be expensive and time-consuming. We help manufacturers manage these activities in an efficient and cost-effective manner.