Returns Management

On various occasions, products are returned to manufacturers for a variety of reasons such as errors, damages or dissatisfaction. This is a major concern for manufacturers as research points out that on an average, 15 to 20 percent of goods sold are returned (Source:www.ascet.com). Return of products not only indicates chances of losing customer loyalty but also poses a huge risk of additional costs and losing value in the returned items.

In this scenario, learning to salvage more value from products returned by customers and managing these returns becomes important. However, this demands a separate road map with a distinct collaboration of people, process and technology towards organizational goals.

Wipro's expertise

Wipro's dedicated team of consultants with their expertise and experience provide solutions to redesign your existing process. We also provide insights to help you manage your returns more effectively. With our solutions, your cost of managing returns is reduced and ability to extract more residual value from returned goods is enhanced.

• Conducting an assessment of the returns business process
• Estimating the RoI : Achieved through investments in return management solutions.
• Designing technology architecture: Align and integrate returns management systems with the forward supply chain.
• Designing, developing and implementing application: Can streamline workflows and automate various activities in the end-to-end returns management cycle.
• Implementing decision tools to perform disposition analysis and planning.
• Providing optimization tools to reduce inventory costs, administrative overheads and accelerate decision making in return process.