The current market scenario has prompted producers to get into a competitive mould. Strings of manufacturers are known to be vying for a driven upper hand, making use of their crisp supply chain. With immense tactical potential, Radio Frequency Identification (RFID) is rapidly becoming a bright technical prospect to aid industry trends. The RFID model has added to the efficiency of the supply chains and increased inventory visibility. The evolving technology has assisted in checking the nature of supplies, operations, distribution and storage of assets across the value chain. As a result operational costs are curbed in the process.

The world of manufacturing is undergoing radical changes and after sales services is a critical means to augment revenues and enhance profitability. The quality and coverage of services provided by companies greatly influence customer’s choices and determines their loyalty to a product. As a result, it becomes mandatory for the customers to balance the competing objectives of improving service levels while minimizing costs.

On various occasions, products are returned to manufacturers for a variety of reasons such as errors, damages or dissatisfaction. This is a major concern for manufacturers as research points out that on an average, 15 to 20 percent of goods sold are returned (Source:www.ascet.com). Return of products not only indicates chances of losing customer loyalty but also poses a huge risk of additional costs and losing value in the returned items.