E-services
The world of manufacturing is undergoing radical changes and after sales services is a critical means to augment revenues and enhance profitability. The quality and coverage of services provided by companies greatly influence customer’s choices and determines their loyalty to a product. As a result, it becomes mandatory for the customers to balance the competing objectives of improving service levels while minimizing costs.
Wipro lends a helping hand
Our e-services solution is of great help to manufacturing companies as it provides increased speed and effectiveness to after sales maintenance and repair services. We can boast of a dedicated workforce whose expertise in the field ensures that our clients’ expectations and organization specific requirements are taken care of. Our consultants also help organizations achieve overall service management objectives such as independent revenue stream channels, providing superior after sales service etc.
Our platform independent e-services solution framework is also instrumental in providing a 24X7 channel of service to customers. It allows manufacturers to make effective use of self-service and bring significant reduction in service requests load on support personnel.
Key features of our services include:
- Customized framework: Workflow solution that streamlines and integrates back-end systems and processes in the service management functions of an enterprise.
- Knowledge management: Improves productivity of the service workforce and reduces service delivery lead times.
- Scalability of the architecture: Ensures maximum utilization of an organization’s existing investments in technology.
PLM in a Box
