Customer Experience

In the Age of the Customer, Insurance companies are implementing IT solutions to understand their customers, generate leads, automate and customize every interaction with them using data from a variety of channels and ensuring a consistent customer experience across channels. Positive customer experience is becoming critical to business outcomes and entire organizations are being aligned to the end customer.

How Wipro Helps

Wipro helps Insurance organizations create exceptional customer experience by addressing channel management and service design to create personalized experiences.

We ensure this by:

  • Mapping customer segments to their preferred channels to ensure optimum outcomes
  • Creating customer experience frameworks to achieve specific outcomes
  • Creating customer engagement for improved conversions and loyalty

Out holistic approach to customer experience ties in legacy transformation, customer engagement platforms, CRM, call centers, knowledge management for advisors and agents, customer self-help portals, seamless experience across channels, etc.

  • A-List Domain Experts

    • Distribution SMEs
    • Agile Practitioners
    • Infrastructure (AWS) team
    • Kana Experts
    • Integration Experts
    • Business Analysts across P&C, Life & Wealth Businesses
    • Process Excellence Consultants

    Areas Covered

    • Customer Engagement
    • Connected Customer
    • Web Experience Management
    • Distribution Simplification
    • Customer Data Integration
    • Omni Channel Interaction
    • Customer Analytics as a Service
    • Campaign to Contract Automation
    • Social Relationship Management
    • Customer Communication

    Key Differentiators

    • Agility and flexibility
    • Configuration over customization
    • Services oriented integration
    • Customer Engagement Platform Foundation
    • Rapid analytics
    • Engineered processes for straight through processing
    • Kana COE