Delivering world class service through operational excellence

The exponential growth in the hospitality industry has resulted in host of complex issues that need swift and proactive measures in operations, customer relationship management, back office processes, etc. Since multiple business units or chains are scattered all over the globe, it is hard for the service providers and the customers to be on the same page.

The Wipro Hospitality practice is armed with futuristic business solutions and smart technology packages that create the perfect holiday experience for your customers. Our current initiatives in the Hospitality and Leisure space, delivered through the Center of Excellence (CoE) include,
  • RFID-based guest experience manager
  • MS Surface applications (in collaboration with Microsoft)
  • Enterprise property management and distribution system (e-Inn)
  • Common Use Self Service kiosks (CUSS)
  • Outsourced revenue management (in partnership with IDeaS)
  • Online demand based pricing and ticketing for leisure and amusement parks
  • Drive-thru solutions for QSR
  • E- and M-commerce applications for TSR

Our hospitality practice also partners with some of the leading technology vendors like Oracle, Microsoft, SAP, etc. and with leading ISVs in the lodging space like, IDeaS, Prologic First, IDS, etc. We are also the preferred SI partner for Oracle in the hospitality industry across the world.
 
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