The lodging industry has a scattered technology trend with disparate systems for unique departmental needs. Over a period of time, loads of information, such as, rates, availability, inventory, guest profiles, etc. has been created. There is a lack of an enterprise-wide single view to the guests and inventory.
Lodging establishments automate operations at the property level, using Property Management System (PMS), Sales and Catering (S&C) and Point of Sale (PoS) solutions. The room availability and rates are made available to the various channels and partners through the Central Reservation System (CRS). But the CRS does not hold information about the availability of function space or restaurant space, resulting in inhibition of decision-making, inability to make online reservations for all the facilities offered by the establishment by channels, partners or guests, and increased IT costs.
The Wipro Hospitality and Leisure Practice offers e-Inn, an integrated operations automation and distribution platform for this industry. e-Inn has been developed, leveraging the best technologies and adhering to the standards and specifications set by Hotel Technology Next Generation (HTNG) and Open Travel Alliance (OTA).
e-Inn alleviates all the issues associated with conventional systems and offers a centralized system enveloping all the core elements, such as, inventory, availability, reservations, rates and profiles. This helps to,
- Unify the disparate data elements and provides a single image of inventory and guests
- Reduce dependence on obsolete technologies
- Increase guest satisfaction and yield per room
Competitive Landscape: The Source-to-Pay BPO Tide Rises as New
Entrants Flood the Market 
Wipro MPHRO profile 
