Medical Record Retrieval has been a significant means of communication between the Provider, Payer and Legal community. For decades it has been an extremely manual driven, paper driven process and time consuming process. With the advent of technology, issue of regulatory guidelines of PHI security and confidentiality such as Privacy Rules or HIPAA, Medical Record Retrieval and Release of Information is an industry which has undergone and is going through a lot of transformation.

Earlier being done by the organizations themselves, this service is now being outsourced to specialists with the end goal to reduce retrieval time by process automation, reduce paper usage, and abide by the stringent HIPAA and Privacy rules.

Also according to CMS proposed ruling, effective January 1, 2011, all renal care and dialysis services organization are eligible for higher payment if they can furnish medical records confirming presence of co-morbid conditions in their patients. Due to this all US based renal care and dialysis services are opting for Medical Record Retrieval services to collect hospitalization cases of their patients.

How Wipro can Help

Wipro has been able to develop a robust, cost effective, technology driven solution to address Medical Record Retrieval challenges and to do their business better. This proposition can be utilized by both Healthcare Providers and Healthcare insurance organizations.

Our Value Proposition:

• Efficient, Fast and Cost Effective Medical Records Retrieval
  • Highly effective, skilled, experienced and knowledgeable healthcare associates with the ability to think critically and present alternatives and solutions for effective record retrieval.
  • Capability to retrieve records in less than a week
  • Capability to setup centers offshore as well as onshore as per business requirements
• National Outreach
  • Experience of reaching out to hospitals and clinics across US
  • Presence of a Knowledge Management database which contains addresses and contact details of hospitals and clinics across all states. This list is dynamic and constantly updated
• Technology Driven Solution
  • Ability to deploy our proprietary Medical Record Retrieval Tool™ to reduce paper transactions, cut down cycle time and provide real time status of each requests
• High Quality, Reliable Service
  • Create a positive experience by providing a consolidated operational environment, setting service-level expectations and track performance against established norms to ensure reliability and use of proprietary tools and methodologies to improve operational efficiencies