Industry Trends

Health insurance business is undergoing dramatic changes to address healthcare reforms and regulatory mandates to emerge as more matured, agile and standardized industry. The payers are increasingly considering business transformation and new technology adoption to improve health outcome, sustain business growth and remain competitive, with the following initiatives:

• Product standardization - Simplify benefit and reduce restrictions for customized product configuration
• ICD10-5010 Conversion - Transition to new standards and meet compliance deadline
• Health Insurance Exchange - Modernize online sales and service functions to prepare for more transparency and accessibility
• Real-time Analytics - Develop robust business intelligence and analytics system for internal and external decision making
• Care Management - Improve quality and cost of care to offer more personalized services
• Customer Experience Management - Improve customer's interaction and satisfaction across service delivery, product and brand

How Wipro Helps

Wipro Healthcare vertical – Payer Practice with deep insight into the health insurance industry across the commercial and government segments, has designed following solution offerings to meet payers' business manifesto

• Legacy Modernization
• Packaged Product Services and Benefit Configuration
• Regulatory Compliance
• Care Management
• Enterprise Business Intelligence and Analytics
• Sales and Consumer Self Service web2.0 Portal
• CRM Solution and Analytics
• Payer Enterprise Testing
• Healthcare Infrastructure Management and Hosting
• Business Process Outsourcing