Industry Trends

The primary mission of healthcare providers is to deliver high-quality patient care in a cost-effective manner. However, the healthcare providers are facing several challenges, including acute shortage of medical personnel including physicians, trained nurses and paramedics, changing government regulations, pressure to keep pace with latest technology to beat competition, myriad administrative work and a host of other issues which creep into their duties as a healthcare provider.

As healthcare providers experience greater cost pressure and staffing shortage they are actively adopting an extended service partner model to take care of back-office functions such as FAO, HRO, legal processes, as well as industry specific services like clinical processes, revenue cycle management and medical records management. The providers are looking forward to partners as an extended arm to enhance efficiencies, to add much more value in their processes than just taking over some of the processes.

How Wipro Helps

Wipro offers Business Process Optimization services to healthcare providers to help bring in efficiencies, maximize profitability and improve patient outcomes to improve the quality of patient care. Wipro believes in being a productivity enhancing engine by partnering with their clients, rather than position itself as just a replacement engine.

With unique propositions like dedicated business support units, Six Sigma, Kaizen methodology and Lean methodology, Wipro provides a range of Business Process Optimization services, all dedicated to the Healthcare Provider Industry such as:

• Clinical Processing Services
• Revenue Cycle Management
• Medical Records Management
• Shared services - FAO, HRO, LPO, SCM