Federal government's primary focus will be in the areas of Human Services and Infrastructure. Human Services includes health systems, healthcare quality data, fraud detection tools, social security etc. The operational and technology spending could be heading for a short term boost to help alleviate the wider economic slowdown. This spending will, however, slow down in the long run. A change in priorities (defense to state), investment in longer-term growth areas (BPO) and alignment for new areas of ongoing spending (healthcare) will be the new horizons to look at. There also is an increase in awareness and usage of concepts like Web 2.0 technologies to accomplish social networking capabilities, open source and cloud computing.

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Security Council springs into action
The National Security Council’s first big test was the 'Arab spring', which – according to FCO director Dr Liane Saunders – changed the demands on both the council and the Foreign Office itself. Joshua Chambers reports