Business Process Services

Global F&B organizations manage complex processes from commodity acquisition to responding to consumers’ demands. Outsourcing these non-core processes gives organizations not just efficiency savings via centralization and standardization, but also helps them stay competitive. This calls for a BPS partner that understands the unique nature of F&B business and the knowledge to drive process optimization.

How Wipro Helps

Wipro's BPS practice takes a "value-driven" approach with a focus on knowledge process management and enhancement. We help you in three key areas:

  • Ensuring value through Trade Promotion Management (TPM), data entry, rebates and collection management
  • Managing consumer contact process across digital, social, and traditional contact centers
  • Advanced analytics on demand

SOLUTION COMPONENTS

We have a strong foundation in the following feature-rich and scalable 24X7 customer service solutions across multiple channels, geographies and languages:

  • Sales support - Inbound sales (including cross sell and up sell)
  • Administrative support - Billing, value-add services, service order processing, workforce dispatch, claims
  • Help desk support - Employee helpdesks, customer retention programs
  • Process optimization - Self-help, call reduction and deflection strategies
  • New age customer service support - Automated chat, speech and text analytics, artificial intelligence-based voice support, social media marketing